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shipping, returns Shipping & Returns

Do all of my orders qualify for free shipping?

Orders over $25 shipped within the United States qualify for free standard shipping. 

Why did my order ship from Amazon.com?

We use third party warehouse and fulfillment providers such as Amazon.com to process orders. That being said, we own all inventory.  We individually label each item so that it is not commingled at our partners' warehouses, ensuring that you receive new, genuine products. 

Fulfillment

Do you ship internationally?

We do not ship outside the United States, but European customers can purchase many of our products at the UK branch of Trident Cards. The UK branch of Trident Cards offers free shipping in the UK and discounted shipping to over 25 European destinations. 

Where are you located?

Our office is located near Roanoke, Virginia. Our warehouse and fulfillment (pick/pack/ship) operations are outsourced to three partners, including Amazon.com.

Do you accept checks or money orders?

We currently only accept credit cards and PayPal. We will add other payment methods in the near future, such as Google Checkout, but we do not accept checks or money orders. 

How long will it take to get my order?

Standard shipping typically takes 3-9 business days business days to be delivered. Expedited and Priority shipping typically takes 2-3 and 1-2 business days, respectively, to be delivered. Orders may ship via a variety of shipping methods, including the U.S. Postal Service, United Parcel Service and FedEx. Please note that transit times do not include order processing time and actual delivery times may be a business day or more longer. Also, please keep in mind that we may need to hold an order for verification if there are any address or other discrepancies in the order.

I haven't received my order - what should I do?

If your order is a few days late - don't panic. Sometimes the carriers experience delays, particularly during holidays such as Christmas. Also, it may take a business day or two to process your order, particularly if you placed your order on a weekend or during a holiday when the carrier's offices are closed. If you're still concerned, then please check with your local carrier's office. Sometimes the carrier will not deliver an order if he or she feels it cannot be left safely at its destination or if a signature could not be obtained for orders that require signature confirmation. The carrier will leave a notice on your door so that you know the order is waiting for you at your local carrier's office, but it may have fallen off by the time you get home. If your order is not at your local carrier's office or elsewhere in your building, then please contact us.

Can I try your playing cards and then return them?

No. All returns are subject to our returns policy. There are resources on the Internet to help you decide which cards to buy, including our own FAQs on this website.

I would like to return an item - where should I send it?

We accept the return of unopened merchandise in resellable condition (inner and outer shrinkwrap intact) within 30 days after purchase. If your return meets that criteria, please contact us to obtain a RMA and our address for returns. You will need to pay to ship the returned merchandise back to us and we recommend that you use a method to includes confirmation of delivery - we will issue a refund after receipt and inspection of the merchandise (outbound shipping costs are not refunded). Please see our Terms of Use at the bottom of the website for additional terms and conditions. 

How do I contact you?

Please contact us via the Contact Us link at the top of the website. We keep records of all communications with our customers and accordingly ask that you only contact us via e-mail; this helps ensure first class customer service.